Clean-up FAQs
1. Why are clean-ups changing in the Inner West Council area?
Inner West Council is changing the clean-up service to enable households greater flexibility to book a clean-up collection on a needs basis.
The new service will provide the following benefits:
- Booking a clean-up when needed
- Managing your own bookings online
- Keeping our streets tidier
This service change is a cost-effective way to provide a flexible, efficient and environmentally beneficial service to our residents.
2. When is this changing?
The new collection service will commence on Monday, 5 July 2021.
3. How does this affect me?
Each household can organise their own collection as required, either online or calling 9392 5000.
Please note that this service is only for residential properties and not commercial properties.
4. When do I make my booking?
When you have a significant amount of items that you no longer require and can't donate, sell or reuse, you can book a clean-up. Smaller items that can fit in your weekly red garbage bin should go in there. There are a limited amount of spots available for clean-up daily, so only book something when you need to.
5. How do I make a booking?
Book a Clean-up or extra red-lid bin collection
You will need to register. If you don’t have access to the internet, call 9392 5000. Please note that this is a new booking system hence previous booking sign-in username and password, prior to 5th July, will not work.
There are four different types of clean-up bookings so selecting the correct one is important. There are dedicated trucks collecting the four types of item types. If the wrong category is selected, your materials will not be collected.
The 4 different item types include:
- Bulky household items and furniture
- Branches
- Metal and white goods
- Mattresses.
6. Can I edit or cancel my booking online?
Yes. You can edit or cancel your booking up to 48 hours prior to collection. Simply log on, click on the Upcoming tab under Your clean-up booking status and select:
- the bin icon to ‘Delete’ your booking, or
- the pencil icon to ‘Edit’ your booking.
Please note that collections cannot be edited or modified during this 48 hour timeframe, thus the bin and pencil icons will not appear on your booking screen.
7. Will I receive a reminder?
Yes. A reminder message will be sent via email. Please ensure you have typed in your correct email and/or mobile number when initially registering.
8. When do I place my items out for collection?
Please place items neatly on the kerb the night before your collection ensuring that your items are not blocking or hindering pedestrian access. Any items placed out earlier could be considered illegal dumping. Items will need to be placed outside your property neatly for the collection crews to remove. The collection crew will not enter your property boundary including your front yard to collect items.
9. What items are accepted?
a) Household Items and furniture
- Broken furniture and damaged household items
- Unusable timber and bed frames
- Used floor coverings
- Broken small appliances (to encourage and work towards our Zero Waste Strategy, Council offers drop offs for e-waste at our Community Recycling Centres for free)
b) Branches
- Tree branches, bundled and tied
- Real Christmas trees, bundled and tied
(maximum 1 metre in length and 15 centimetres in diameter)
c) Metal and Whitegoods
- BBQs
- Stoves
- Microwaves
- Fridges and Freezers
- Washing machines and dryers
- Hot water systems
- Guttering (maximum 1.8 metres long)
- Single sheet galvanised iron (maximum 1.8 metres long)
- Metal bed frames
d) Mattresses
- Mattresses
- Ensemble bases
- Futons
10. What items are not accepted?
a) Household Items and Furniture
- Car parts
- Paint, oils, gas cylinders, batteries, fluorescent lamps/tubes, smoke alarms – you can bring these to one of our Community Recycling Centres
- Building materials such as bricks, concrete, soil, sand, asbestos – See the Business Recycling website for drop off options
- TVs, computers and peripherals (you can drop these to one of our Community Recycling Centres for free)
- Household garbage
- Items that cannot be lifted by two persons
b) Branches
- Tree stumps
- Dirt
- Leaves in plastic bags
- Rocks
- Building rubble
- Garden hoses
- General household garbage
- Timber off cuts, untreated and painted
c) Metal and Whitegoods
- Car parts
- Paint, oils, gas cylinders, batteries, fluorescent lamps/tubes, smoke alarms – can be dropped off for free at the Community Recycling Centres
- Building materials such as bricks, concrete, soil, sand, asbestos – See the Business Recycling website for drop-off options
- Recyclables
- Building rubble
- Polystyrene foam
d) Mattresses
- Sofa beds
- Metal bed frames
- Timber bed frames
- Pillows
- Air mattresses
11. What will happen if I put the wrong items out for collection?
Incorrect items will not be collected from the street if you have selected the wrong collection type for your booking - you will need to re-book. If there are items that are not accepted as part of our clean-up, they will be left on the street. If you need help finding a suitable place or facility to dispose of your item(s) please visit our A-Z guide or contact Council rethinkwaste@innerwest.nsw.gov.au
12. What happens if my collection is larger than the permitted 2 cubic metres?
Your collection will not be picked up and you will need to re-book and pay for an additional 2 cubic metres. The fee is $150. This will need be paid before your booking is confirmed.
You can re-book via one of the following options:
- Go online to make a fresh booking and make payment
- Visit a front counter at one of our customer service centres, where a staff member will make a fresh booking and process payment
13. How big is 2 cubic metres?
Two cubic metres equates to 2 metres × 1 metre × 1 metre of space.
14. Why did I receive an ‘Items not presented’ email from Council when my items were placed out and collected?
Items presented for booked clean-up are occasionally taken by others passing by or neighbours. This is perfectly acceptable and a great way to extend the usefulness of some items. If Council arrives at your property and finds there are no items for collection, they will mark the collection as a non-presentation, prompting an email to be sent. If you notice your items have been taken 48 hours before your collection date, please cancel your booking. If your items are taken within the 48 hour window, your collection has been scheduled and cannot be cancelled. You are not required to take any actions and can ignore the email notification. There is no need to contact Council.
15. Do I need to plan ahead to make a booking?
Yes! There are a limited number of booking slots available daily. Planning ahead and ensuring that you maximise the amount of items you place out for collection to 2 cubic metres will allow for an optimum service.
16. What happens to my clean-up?
Approximately 75% of household items and furniture collected through the clean-up ends up in landfill. If your items are repairable or in a good condition you may like to do the following:
Remember, most electronic waste (e-waste) can be dropped off for free at the Community Recycling Centres in Leichhardt (50-54 Moore Street, Leichhardt) and St Peters (15-17 Unwins Bridge Road, St Peters - entry at rear, through Bolton Street). Please check opening hours and what is accepted here.
17. What if I move out? Can I book in another clean-up?
People moving out may have more than 2 cubic metres to place out for collection. Although the maximum permissible amount is 2 cubic metres, in these circumstances, Council allows an extra 2 cubic metres to be collected for a fee. Alternatively, please use Council's Weekend Waste Transfer Station in Leichhardt and drop off excess items for a fee.
18. What is the fee for an additional amount of clean-up?
The charge is $150 for an extra collection of up to 2 cubic metres.
19. What if I live in a unit block?
There is no difference. All you need to do is make a booking under your unit number. Other units within the complex can make bookings at the same time also. Up to 2 cubic metres per booking is permissible.
20. What if there is a system glitch and I can’t make a booking online?
System maintenance may interrupt the system from time to time. Please note that this is a new booking system hence previous booking sign-in username and password, prior to 5th July 2021, will not work. Please ensure you register first. If you are still experiencing difficulties and a booking needs to be made urgently, please contact Customer Service Centre on 9392 5000.
21. How can I be more sustainable?
The most simple and effective way to be more sustainable is to avoid the creation of waste, then reuse and recycle as much as possible, and only book a clean-up as a last resort. Together we can rethink the management of waste by embracing avoidance, reuse and recycling by:
How to register using the online clean-up booking portal
The booking portal for clean-up is different to Council's online portal so you will need to register to make a booking.
Watch our online tutorial
Or
Follow the instructions below
1. Click through to the Clean-up booking system, accept the terms and conditions and go to Sign in.
2. This window will appear. Click on SIGN UP.
Complete the table and note down your Username and Password.
Then click the Agree with Inner West Council’s Privacy Policy and the I’m not a robot boxes. Press Continue.
The home screen will display registered name and address.
You are now ready to make a booking by selecting BOOK NOW.
How to make a clean-up booking
Watch our online tutorial
Or
Follow the instructions below
1. Click through to the Clean-up booking system and accept the terms and conditions
2. Click on Sign in
The following screen will appear.
3. Type in your Username and Password and click on Sign In.
The following screen will appear.
4. Type in your address under Select your property
5. Press BOOK NOW.
The following screen will appear
6. Book the appropriate waste category by clicking the BOOK button. Please read through the What we collect link under the button to ensure that your items will be accepted.
7. Follow the prompts by selecting the Collection date, Collection size and Collection point, FRONT, SIDE or REAR. Uploading an image is optional. Please note that each property has a designated collection day. Then press PROCEED.
The following screen will appear. Check that the details are correct, click the tick box to confirm that you have read and understood the Terms and Conditions of your booking and then press CONFIRM BOOKING.
The following screen will appear displaying your Booking Reference Number.
Your booking is now confirmed and a notification will be sent to your email.
You will notice that if you go back to the home screen, your booking will appear under the UPCOMING tab.
How to edit or delete your clean-up booking
Watch our online tutorial
Or
Follow the instructions below
1. You can change or cancel your booking up to 48 hours prior to collection.
2. Click through to the Clean-up booking system and accept the terms and conditions.
3. Click Sign in
The following screen will appear.
4. Type in your Username and Password and click on Sign In.
The following screen will appear displaying your Upcoming bookings and the EDIT button.
5. Click the EDIT button.
The following screen will appear.
6. Select the bin icon to ‘Delete’ your booking or the pencil icon to ‘Edit’ your booking from any of the two circled areas above.
7. Once you have made the changes you require, click UPDATE.
8. Your booking is now updated and a notification will be sent to your email.
9. If you wish to cancel your entire booking, select Cancel Booking. Please note that if you have multiple collections under one booking reference number, your entire booking will be cancelled.
10. Your booking is now deleted and a notification will be sent to your email.
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Page last updated: 18 Apr 2024