Migrant Support Services
Ashfield Council provides migrant support services to newly arrived immigrants, refugees and humanitarian entrants in Inner West Sydney. These services include
- Settlement Support Service
- Interpreter & Translation Services
- English Conversation Programme
Settlement Support Service
To be eligible to access the service, clients must meet the following criteria:
- Live in Inner Western Sydney, which includes
- Have arrived in
- Be seeking assistance with issues relating to settlement in
You can phone Council's Settlement Support Service line on 9716 1871 to make telephone enquiries every Monday or phone Council Customer Service on 9716 1800 to make an appointment for the face to face service on Wednesdays. For more information on the settlement service please contact Cathy Gao on 02 9716 1800, or email to cathyg@ashfield.nsw.gov.au Ashfield Council has received funding from the Department of Immigration and Citizenship (DIAC) to provide this service.
For more information about volunteer opportunities for migrants in the community download information in English here, in Chinese here
Interpreter and Translation Services
The Translating and Interpreting Service (TIS) can be used by members of the public to contact and speak to council staff.
TIS National is an interpreting service, provided by the Department of Immigration and Citizenship, for people who do not speak English and for the English speakers who need to communicate with them.
TIS National has more than 30 years of experience in the interpreting industry, and has access to over 1900 contracted interpreters across
When you ring TIS state the language you require and you will be connected to an interpreter over the phone. If your matter is more complicated, lengthy (more than 15 minutes) or involves the explanation of legal or technical terms, TIS service can arrange an interpreter to attend an appointment with you to assist with this matter.
This is a FREE service.
TIS phone number: 131 450
Language Aide Program
Council has a language aide program for staff to use to communicate more effectively with our non- English speaking background (NESB) residents. They are not qualified interpreters, their role is to assist with better, more accessible and easier communication with our residents and community.
Ashfield Council currently have 6 language aides in the following languages.
- Mandarin
- Cantonese
- Korean
- Hindi
- Italian
- Greek
This service can be used by any staff member who needs to speak with customers who have limited or no English to ensure council gives the best possible service to our customers.
If the language you require is not available through our language aide program or if the language aides are not available then please contact the Translating and Interpreting service (TIS). Ph: 131 450
English Conversation Programme
Ashfield Council provides Weekly English conversation program during the school terms. The objective of the program is to give participants skills in spoken English which will equip them to deal with every day common situations where they need to deal with officials, seek help and interact with the general public.
Emphasis will be on the use of spoken English and listening skills necessary to convey meaning in English and to understand what is being said. English allows the student to participate in social situations and interact with other people in the community.
Other Settlement Services in the Inner West
St Anthony's Family Care
Address:
Email: helen.cooper@safc.org.au
Phone: (02) 9747 5782
Description: Generalist services covering both service types to all eligible SGP clients in Sydney SD.
Working hours:
Monday, Tuesday and Wednesday: 9am – 5pm, Indian bilingual service.
Thursday and Friday: 9am – 5pm, African bilingual service.
The Smith Family
Address:
Phone: 9715 3612
Description: Generalist services covering orientation to
Working hours:
Monday, Tuesday and Friday: 9am – 4:30pm, Korean bilingual
Wednesday and Thursday: 9am – 4:30pm, Chinese bilingual
Chinese Australian Service Society (CASS)
Ashfield:
Address:
Phone: 0431 404 707 (Dalovia Auyang )/ 9789 4587
Working hours: Monday 9am – 5pm, Tuesday 9am – 3pm
Burwood:
Address:
Phone: 0424 026 405 (Mr Yang)/ 9789 4587
Working hours: Friday 9am – 4pm
Description: Generalist services covering orientation to
Australia-Korean Welfare Association Ltd.
Address: Level
Email: koreanwelfare@hotmail.com
Phone: 9718 9589
Description: Generalist services covering orientation to
Working hours:
Monday to Thursday 9am – 5pm at Campise office
Friday 9am – 5pm at 1B Bates St Homebush 2140 (Strathfield Community Centre)
Metro Migrant Resource Centre Inc
Address: Level
Email: metromrc@metromrc.org.au
Phone: (02) 9789 3744
Description:
- Generalist services covering both service types to eligible SGP clients in the Canterbury-Bankstown, Inner Sydney and Inner Western Sydney SSDs.
- Specialist housing and employment services to all eligible clients in the Canterbury Bankstown, Inner Sydney and Inner Western Sydney SSDs.
The Trustees of the Society of St Vincent de Paul (NSW)
Address: 2c
Email: migrant.refugee@vinnies.org.au
Phone: (02) 9560 8666
Description: Generalist services covering both service types to all eligible SGP school aged children and their families in Sydney SD
Sydney Anglican Home
Address:
Email: ijackson@anglicare.org.au
Phone: (02) 9895 8000
Description:
- Specialist capacity building services for eligible newly arrived communities in Sydney SD.
- Generalist services covering both service types to all eligible humanitarian clients in Sydney SD.
STARTTS
Address: 152-168 The
Email: jasmina.bajraktarevic@sswahs.nsw.gov.au
Phone: (02) 9794 1900
Description: Generalist services covering both service types for all eligible humanitarian SGP clients in Sydney SD
Asian Women at Work Inc
Address:
Email: coordinator@awatw.org.au
Phone: 9793 9708
Description: Generalist services covering both service types to all eligible Asian women SGP clients in Sydney SD.
Thai Welfare Association Inc
Address:
Email: twa@thaiwelfare.org
Phone: (02) 9264 3166
Description: Generalist services covering orientation to
Philippine Australian Community Services Inc
Address: Suite 8, 1st Floor 97 Main Street
Email: info@pacsi.org.au
Phone: (02) 9672 3738
Description: Generalist services covering orientation to
Vietnamese Community in
Address: 4/50 PARK ROAD CABRAMATTA NSW 2166
Email: vwc@vietnamese.org.au
Phone: (02) 9727 5599
Description: Generalist services covering orientation to
Indonesian Welfare Association Inc.
Address:
Email Address: info@indonesianwelfare.org.au
Phone: 9558 0999
Description: Generalist services covering orientation to
Iranian Community Organisation
Address:
Email: iraniancomo@optusnet.com.au
Phone: (02) 9635 1249
Description: Generalist services covering orientation to
NSW Spanish And Latin American Association for Social Assistance
Address:
Email Address: manager@nswslasa.com.au
Phone: (02) 9724 2220
Description: Generalist services covering orientation to
United Muslim Women Association Inc
Street Address:
Email Address: manager@mwa.org.au
Phone: (02) 9750 6916
Description: Generalist services covering both service types for eligible Muslim women in Sydney SD