Inner West Council

Migrant Support Services

Ashfield Council provides migrant support services to newly arrived immigrants, refugees and humanitarian entrants in Inner West Sydney. These services include:

  • Language Assistance Program
  • English Conversation Program
  • Multicultural Social Support Group


Language assistance Program

In partnership with Chinese Australian Settlement Services (CASS) Council provides a free Language Assistance Program for Ashfield residents who experience difficulties communicating with Government officials or understanding Government correspondence. This includes a form filling service (excluding visa of immigration forms).

Language assistance is available at Ashfield Civic Centre every Monday from 10-12pm. For an appointment please call CASS on:(02) 9789 4587 (press “2” for reception).

English Conversation Program

Ashfield Council provides an English conversation program every Friday from 10am-12pm during the school terms. The objective of the program is to give participants skills in spoken English which will equip them to deal with every day common situations where they need to deal with officials, seek help and interact with the general public.

Emphasis will be on the use of spoken English and listening skills necessary to convey meaning in English and to understand what is being said. English allows the student to participate in social situations and interact with other people in the community.

For more information please ring Council on 02 9392 5000 or email

This program is funded by Wests Ashfield Leagues.

Multicultural Social Support Group

Ashfield Council, in partnership with the Metro Migrant Resource Centre, is running a new multicultural social support group for migrant and refugee families living in the Inner West.

The group meets every Thursday during school terms. By participating in the weekly activities, you will have opportunities to meet other families living in the area, make new friends, learn about Australian culture and local services, as well as take part in some interesting activities. You are welcome to bring your children with you to the group activities. For more info about the group and the activities, please contact Dinaz Rather on 9798 1700 or

Click here to download the current program.

Interpreter and Translation Services

The Translating and Interpreting Service (TIS) can be used by members of the public to contact and speak to council staff.

TIS National is an interpreting service, provided by the Department of Immigration and Citizenship, for people who do not speak English and for the English speakers who need to communicate with them.

TIS National has more than 30 years of experience in the interpreting industry, and has access to over 1900 contracted interpreters across Australia, speaking more than 170 languages and dialects. TIS National is available 24 hours a day, seven days a week for any person or organisation in Australia requiring interpreting services. It provides immediate telephone interpreting services, as well as pre-booked telephone and on-site interpreting.

When you ring TIS state the language you require and you will be connected to an interpreter over the phone. If your matter is more complicated, lengthy (more than 15 minutes) or involves the explanation of legal or technical terms, TIS service can arrange an interpreter to attend an appointment with you to assist with this matter.

This is a FREE service.

TIS phone number: 131 450


Language Aide Program

Council has a language aide program for staff to use to communicate more effectively with our non- English speaking background (NESB) residents. They are not qualified interpreters, their role is to assist with better, more accessible and easier communication with our residents and community.

Ashfield Council currently have 6 language aides in the following languages.

  • Mandarin
  • Cantonese
  • Korean
  • Hindi
  • Italian
  • Greek

This service can be used by any staff member who needs to speak with customers who have limited or no English to ensure council gives the best possible service to our customers.

If the language you require is not available through our language aide program or if the language aides are not available then please contact the Translating and Interpreting service (TIS). Ph: 131 450




Settlement Services in the Inner West

Chinese Australian Service Society (CASS)


Address:  3 Railway Parade Burwood (Navitas English Burwood College)

Phone: 9789 4587 (for appointment)

Working hours: Tuesday 2-5pm

Address: 56 Railway Parade Burwood (Burwood Centrelink)

Phone: 9789 4587 (for appointment)

Working hours: Monday 2-5pm

Description: Generalist services covering orientation to Australia services to all eligible Chinese-speaking SGP clients in Sydney SD.


Metro Migrant Resource Centre Ashfield Community Hub

Address: Suite 1, 260 Liverpool Road Ashfield


Phone: (02) 9798 1701


  • Generalist services covering both service types to eligible SGP clients in the Canterbury-Bankstown, Inner Sydney and Inner Western Sydney SSDs.
  • Specialist housing and employment services to all eligible clients in the Canterbury Bankstown, Inner Sydney and Inner Western Sydney SSDs.


To see the list of all settlement services in NSW please click here.


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