Abandoned shopping trolleys continue to be a significant issue for our community and a key concern for local residents. Ashfield Council has adopted a Policy for the Management of Abandoned or Unattended Shopping Trolleys which outlines the responsibilities of the various stakeholders and continues to seek improvements in reducing the number of trolleys abandoned on the streets.
See Ashfield Council's campaign to rid our community of abandoned shopping trolleys!
If you see an abandoned trolley, phone Trolley Tracker on 1800 641 497. You could win a $1000 gift voucher!
When you use a trolley please return it to the bays provided. Do not leave your trolley where it can cause damage to cars or other property.
The cost of collecting and replacing abandoned trolleys is ultimately paid for by the customer in higher prices. Furthermore, it is an offence to abandon an item in a public place.
This policy has been prepared to assist Council and other stakeholders to:
Community concerns about shopping trolleys left in public places include:
Visual pollution, obstruction to pedestrian thoroughfare, safety of pedestrians and motorists, public nuisance, environmental impact and use of trolleys as tools for vandalism. Dumped trolleys significantly reduce the amenity of our neighbourhoods and in some instances create a public hazard, particularly when dumped on pedestrian or cycle paths.
1. Where possible, shopping trolleys should remain on the premises of the retailer who owns them.
2. The trolley owner should develop and maintain management programs to ensure that shopping trolleys taken from retail premises are collected at least daily.
3. Council expects retailers to implement “containment” systems that encourage the confinement of trolleys to the retailer’s premises.
4. Council may impound trolleys following the procedures under the Impounding Act 1993 where a shopping trolley has been abandoned or left unattended and
(i) is likely to cause imminent danger to a member of the public and
(ii) the trolley has not been collected by the owner or their collective agent after due notification has been forwarded by Council of the location of the trolley at least twenty-four hours previously.
1. Generally, Council officers will notify the trolley owner or nominated trolley collectionagentof the location of abandoned trolleys which pose a risk or nuisance and require collection of the trolley within 1 hour of notification. Abandoned trolleys which do not, in the Council officers opinion, pose a risk or nuisance will be required to be collected within 24 hours from the time of notification.
2. Council shall notify trolley owners in accord with the attached flowchart. Written notification may be hand delivered, faxed or posted at the council officer’s discretion. (Trolleys from the Ashfield Mall supermarkets are currently collected by trolley track 1800641 497, or (02) 49262755, or via website http://www.trolleytracker.com.au/)
3. Where trolleys are not removed within the time period stipulated in the list of abandoned trolleys they may be impounded under the provisions of Section 15 of the Impounding Act and transported to a holding area at Council’s Works Depot.
4. Under the provisions of the Impounding Act owners of impounded trolleys will be notified of the arrangements to be made for the or release the trolley in accordance with the provisions of the Impounding Act and the payment of the impounding fee as set in Councils schedule of fees and charges. Where impounded trolleys are not claimed they will be kept for a minimum of 28 days after which they will be sold or otherwise disposed of.
5. Impounded trolleys belonging to retailers who have installed wheel locks coin return mechanisms or similar systems or who have provided ongoing trolley, containment management procedures will be able to be collected without charge within 28 days from the date of being impounded.
6. “Containment” systems include:
The policy is aimed at minimizing potential environmental impacts of abandoned shopping trolleys by formalising retailers responsibilities and acknowledging consumers responsibility to return trolleys they have taken back to the store.
Retailers are encouraged to implement systems that may exceed current practices and may include wheel locks, coin return mechanisms, staff at exits and promotion and sale of personal shopping carts.
Council enforcement resources are not expected to increase significantly as a result of this policy.
Council accepts that some customers may utilize shopping trolleys to convey goods for some distance beyond the retail premises to where they live. Some shopping trolleys will be abandoned notwithstanding the type of management system in place. This policy does not prohibit the use of shopping trolleys but aims to provide procedures for both Council and retailers to deal with abandoned trolleys and to promote the use of alternate means for customers to convey their purchases such as using their own shopping carts. There are no perceived adverse social implications related to this policy.
Council personnel who become aware of unattended trolleys to inform the Community Enforcement Team Leader (CETL) of the ownership, time, date and location of the trolley as soon as possible; the CETL will record the ownership, time, date and location of the trolley reported and forward that information to the trolley owner or their collection agent.
i) Council will liaise with retailers in developing or implementing their education campaigns.
Such public education may include:
ii) Council will place public notices in English language and community language local newspapers once every six months to discourage shopping trolleys being left in public places.
Planning and Environment Directorate
2 years from adoption